Support that feels
safe and genuine.
Real people,
real care.
More than support —
it's a promise.
We show up.
Every time.
Building your
independence.
4
Locations
8+
Services
100%
Heart-Led
Real Care.
Real People.
A promise
born from grief.
Shyna Promise isn't a corporate provider. It's a family who lived through the disability system — the fear, the hope, the grief, and the fight. This is our story.
Shyna comes into the world
In 2016 a tiny miracle named Shyna came into the world. She was small, fragile and a HeartKid, born with a rare and complex congenital heart disease called Hypoplastic Left Heart Syndrome. From her first day she fought harder than anyone should ever have to.
Open hearts & open wounds
On the day Shyna was born an IV line was inserted incorrectly in NICU. Calcium leaked into the muscle tissue in her arm and caused a severe burn. Two days later she went in for open heart surgery and almost did not survive. Shyna was placed on ECMO and remained on life support for four days.
A mother's bravest moment
Her tiny heart was covered in scar tissue. It became clear that she would not recover and her mum made the bravest decision a parent can make. To turn off her life support and let her rest. Shyna passed, and with her went a piece of her family forever.
Grief, healing & ladybugs
The days after Shyna's death were harrowing. One day, sitting in the sunshine in the backyard, her mum was surrounded by a swarm of ladybugs — Shyna's symbol. In that moment everything shifted. She made a promise to herself and to Shyna. A promise not to lose herself, and to reach out for help.
Shyna Promise is born
9 years later, on what would have been Shyna's 9th birthday, Shyna Promise Disability Support was born. The promise made to one tiny girl became a promise to every participant, every family. A promise to walk beside you. To show up, to listen, to believe you and to support you to live the life you deserve.
From our family to yours
500+ participants supported. 4 locations across Queensland. 8+ services. A team of people who have lived it themselves. Today the promise made to one tiny girl has become a promise to you, your family and your children. We cannot wait to see how far you can go.
We started Shyna Promise because we couldn't find the kind of support we needed. Now we make sure no one else has to feel that way."
The Shyna Promise Team
Founded in memory of Shyna, 2016
Support designed
around your goals.
Words from the
families we walk beside.
5.0 rating from families across Queensland
Moving out of home was scary at first, but Shyna Promise has helped me feel more confident living on my own. My support worker helps me with cooking, cleaning, shopping, routines and remembering what I need to do during the week. They help me learn how to do things myself, which makes me feel proud.
Jacksen
Living my best life
Shyna Promise has made daily life feel more manageable for us. My partner is blind and uses a wheelchair, and we needed support that was respectful, practical and reliable. What we appreciate most is that they treat us like adults and listen to how we want things done.
Leon
Participant, Queensland
Shyna Promise has been such a blessing for our family. My son is 10 and needs support with daily routines, personal care, emotional regulation and building independence at home. Our support worker is patient, kind and never makes him feel rushed or embarrassed.
Shay and Mr 10.
Family, Queensland
The team at Shyna Promise genuinely go above and beyond. They treat every participant with dignity and respect. We have never felt like just another client — they remember the little things that matter most to our family.
Amanda R.
Parent, Brisbane
Finding the right support for my brother was so stressful until we found Shyna Promise. From the very first meeting they made us feel heard. Now he is thriving and we finally have peace of mind.
David & Karen T.
Family carers, Gold Coast
Moving out of home was scary at first, but Shyna Promise has helped me feel more confident living on my own. My support worker helps me with cooking, cleaning, shopping, routines and remembering what I need to do during the week. They help me learn how to do things myself, which makes me feel proud.
Jacksen
Living my best life
Shyna Promise has made daily life feel more manageable for us. My partner is blind and uses a wheelchair, and we needed support that was respectful, practical and reliable. What we appreciate most is that they treat us like adults and listen to how we want things done.
Leon
Participant, Queensland
Shyna Promise has been such a blessing for our family. My son is 10 and needs support with daily routines, personal care, emotional regulation and building independence at home. Our support worker is patient, kind and never makes him feel rushed or embarrassed.
Shay and Mr 10.
Family, Queensland
The team at Shyna Promise genuinely go above and beyond. They treat every participant with dignity and respect. We have never felt like just another client — they remember the little things that matter most to our family.
Amanda R.
Parent, Brisbane
Finding the right support for my brother was so stressful until we found Shyna Promise. From the very first meeting they made us feel heard. Now he is thriving and we finally have peace of mind.
David & Karen T.
Family carers, Gold Coast
500+ families. One promise.
Make a Referral
More than support —
a place to belong.
View all programs
Saturday
Squad
A weekly social group for young adults with disability — building friendships, confidence and community through fun activities every Saturday.
Grassroots
Brotherhood
A safe, empowering space for young men with disability to connect, grow and support one another — built on respect, identity and brotherhood.
Holiday
Programs
Action-packed school holiday programs full of adventures, new experiences and genuine friendships — giving participants something to look forward to every break.
You deserve support
that actually fits.
No pressure. No forms. Just a real conversation with a team that genuinely cares — and has lived it themselves.