Our Services
Support designed around your goals, delivered by people who genuinely care — 7 days a week across Queensland.
How we support you
Real support, real people.
Every service we offer is delivered by qualified, caring support workers who genuinely want to make a difference. We match each participant with the right person — someone who gets you, respects your goals and shows up consistently.
Daily Living Support
Support in your home with personal care, routines, meal preparation, medication prompts, household tasks and building everyday independence.
- Personal care & grooming
- Morning & evening routines
- Household tasks & laundry
- Medication prompts
- Cooking & meal prep
- In-home recreation
Community Access
Getting out, having fun and being part of your community — with a support worker who makes it feel easy, safe and genuinely enjoyable.
- Community outings
- Social events & activities
- Sport & recreation
- Appointments & errands
- Building social skills
- Peer connection
Complex Care
Skilled, experienced support for participants with higher or more complex care needs — delivered with specialist training, consistency and deep respect.
- Bowel care & continence
- Enteral feeding
- Ventilator management
- Complex medication
- Wound care support
- Tracheostomy support
Capacity Building
Practical skill development that helps you become more independent over time — at your pace, on your terms, working toward your goals.
- Life skills development
- Financial literacy basics
- Cooking & nutrition
- Study & employment prep
- Goal setting & planning
- Building confidence
Mental Health Support
Warm, non-judgmental support for participants with psychosocial disability — focused on routine, connection, coping and feeling safe in your world.
- Emotional regulation support
- Routine building
- Social skill development
- Crisis de-escalation
- Linking to services
- Recovery coaching
Transport
Safe, reliable and friendly transport to appointments, activities, work, study or anywhere your life takes you — we show up, every time.
- Medical & therapy appointments
- Community & social outings
- Shopping trips
- Work & study travel
- School or program transport
- Airport & long-distance trips
Meal Preparation
Nutritious meals prepared with you or for you — following dietary plans, mealtime management guidelines and individual preferences.
- Meal planning & prep
- Following mealtime plans
- Dietary & allergy needs
- Texture-modified meals
- Grocery support
- Safe food handling
School Holiday Programs
Fun, structured and social school holiday programs that give participants great experiences and families a well-earned break.
- Structured daily activities
- Community outings
- Arts & crafts
- Sport & movement
- Social skills building
- Ages 5–25 welcome
What families say about our support.
"Shyna Promise has made daily life feel more manageable for us. They treat us like adults and listen to how we want things done."
Leon
Participant, Queensland
"Our support worker is patient, kind and never makes my son feel rushed or embarrassed. We finally feel like someone genuinely cares."
Shay
Parent, Queensland
"From the very first meeting they made us feel heard. Now my brother is thriving and we finally have peace of mind."
David
Family carer, Gold Coast
Not sure where to start?
We'll help you
figure it out.
Navigating the NDIS can feel overwhelming. We're happy to chat through your plan, explain what supports you might be eligible for, and make sure you're getting everything you're entitled to.
Plan Reviews
We can attend or help you prepare for NDIS plan reviews.
Free Consultation
Have a chat with us before you commit to anything.
Support Coordination
We work alongside your support coordinator to get things in place.
After Hours Line
Real support available after hours on 0480 418 431.
Also worth exploring
Check out our Group Programs
Saturday Squad, Grassroots Brotherhood and our School Holiday Programs offer structured, social and seriously fun ways to connect with others.
View Group Programs