Accessibility
Statement

Shyna Promise Disability Support is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We actively work to increase the accessibility and usability of our website and, in doing so, adhere to many of the available standards and guidelines.

We recognise that accessibility is an ongoing journey, not a one-time fix. We are continuously reviewing and improving our website to remove barriers and improve the experience for all users.

As an NDIS Registered Provider, accessibility is not just a legal obligation for us — it is a fundamental expression of our values and our commitment to the communities we serve.

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA — the internationally recognised standard for web accessibility published by the World Wide Web Consortium (W3C).

These guidelines are built on four core principles:

We also follow the Australian Government's Digital Service Standard where applicable.

Our website includes the following accessibility features:

• ✦Semantic HTML: Proper heading structures, landmark regions and semantic elements to support screen readers.
• ✦Alt text: All meaningful images include descriptive alternative text.
• ✦Colour contrast: Sufficient contrast ratios between text and backgrounds for users with low vision.
• ✦Resizable text: Browser-based text resizing without loss of content or functionality.
• ✦Keyboard navigation: Key interactive elements accessible via keyboard.
• ✦Responsive design: Adapts to all screen sizes and devices.
• ✦Plain language: Clear, simple language to make content easy to understand.
• ✦Focus indicators: Visual focus indicators maintained for keyboard users.

We are transparent about areas where our website may not yet fully meet accessibility standards:

• ✦Custom interactive elements: Some form components may not be fully optimised for all screen readers. We are working to improve this.
• ✦Third-party content: Some embedded content may not meet our standards. We have limited control over these.
• ✦PDF documents: Downloadable documents may not yet be fully accessible. Accessible alternatives available on request.
• ✦Video content: Currently does not include captions or audio descriptions. We are working on this.

If you encounter an issue not listed here, please let us know.

Our website has been developed with the following assistive technologies in mind:

• ✦Screen readers (NVDA, JAWS and VoiceOver)
• ✦Browser zoom and text resizing tools
• ✦Keyboard-only navigation
• ✦Voice control software (Dragon NaturallySpeaking)
• ✦High contrast display modes
• ✦Switch access devices

If you experience difficulty, please contact us and we will do our best to assist you directly.

If you need information in an alternative format, we are happy to help. We can provide:

• ✦Large print
• ✦Plain text or simplified language versions
• ✦Audio format (on request)
• ✦Information via telephone or email

We welcome telephone enquiries. If you require an interpreter, please let us know and we will arrange this where possible.

To request an alternative format, use the contact details in Section 7.